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Everything included·$29/mo founding spot·locked for life·Claim →$29/mo founding spot →

Effective date: April 19, 2026Last updated: April 25, 2026

This page lists the third-party service providers (“subprocessors”) that Develop Digital Media, LLC doing business as Service Anchor (“Service Anchor,” “we,” “us,” or “our”) uses to deliver the Service Anchor platform (the “Service”).

We use subprocessors to provide infrastructure, payment processing, communications delivery, authentication, and analytics. Each subprocessor processes only the data needed for its function. We select subprocessors we believe are commercially reasonable for our scale and use case, and we evaluate the security and privacy posture of each one.

This list is incorporated by reference into our Privacy Policy at getserviceanchor.com/privacy-policy and our Terms of Service at getserviceanchor.com/terms-of-service.

Current subprocessors

Subprocessor Purpose Data processed Location
Amazon Web Services, Inc. Infrastructure hosting and email delivery All Service data at rest and in transit United States
Clerk, Inc. Authentication and user session management Account email, password hash, session tokens United States
Stripe, Inc. Payment processing and subscription billing (platform billing and Stripe Connect) Payment method on file, billing history, invoice records United States
Twilio, Inc. SMS and voice delivery, Trust Hub / A2P 10DLC business verification, Campaign Registry brand and campaign registration Phone numbers, message content, call metadata, brand registration data, business Tax Identifier (forwarded only; the full value is not retained by Service Anchor) United States
Loops.so Lifecycle and transactional email Customer email addresses, email content, delivery metadata United States
Resend, Inc. Transactional email delivery (backup and failover) Customer email addresses, email content, delivery metadata United States
OpenRouteService GmbH Route optimization Addresses and geographic coordinates submitted for routing. No personal data is retained by OpenRouteService beyond the request. European Union
Google LLC (Google Analytics 4) Website analytics on getserviceanchor.com IP address, device and browser information, pages viewed United States
Functional Software, Inc. (d/b/a Sentry) Application error tracking and exception aggregation Stack traces, request URLs, user and tenant identifiers, browser and device metadata, git release SHA United States

How to be notified of changes

We commit to providing at least 30 days’ written notice before any material change to this list that affects how personal data is processed. Notice is delivered:

  1. By email to the primary contact address on file for active customer accounts.
  2. By posting an updated version of this page with a new “Last updated” date.
  3. In the customer dashboard as a visible notification banner for the duration of the notice period.

Material changes include: adding a new subprocessor that processes Customer Data or End-Customer Data; replacing one subprocessor with another performing the same function; changing the data residency of a subprocessor in a way that affects cross-border transfer obligations.

Non-material changes (such as a subprocessor’s company-name change without a change in service) may be made without advance notice.

Right to object

If you have a reasonable, good-faith objection to a new or replacement subprocessor (for example, because the subprocessor presents a compliance issue specific to your business), contact us at privacy@getserviceanchor.com within the 30-day notice period. We will work with you in good faith to address the concern. If we cannot accommodate the objection and you choose to terminate your subscription as a result, we will pro-rate any prepaid platform fees back to the date of termination.

This right does not apply to subprocessors already in use as of the effective date of this page.

Service Anchor as a subprocessor

When you use Service Anchor to manage your business, you are loading data about your own end customers (End-Customer Data, as defined in our Privacy Policy) into the Service. With respect to that data, you are the controller and Service Anchor is the processor. The subprocessors listed above are our subprocessors, and may be considered subprocessors of yours under applicable data protection law.

If your contracts with end customers require you to disclose the subprocessors you use to process their data, this page is a stable URL you can reference. If your contracts require you to obtain consent before adding subprocessors, please review this page before adding such customers and contact us if you have questions about a specific subprocessor.

Contact

For questions about this list or about a specific subprocessor:

Develop Digital Media, LLC d/b/a Service Anchor
80 Rainey St., Unit 3506
Austin, TX 78701
Privacy questions: privacy@getserviceanchor.com
General support: support@getserviceanchor.com

Have Questions

Questions, answered straight.

Can't find the answer you're looking for? Talk to a real human about your specific setup.

Chat With Our Team
Billing & Pricing
What does it cost, and when does billing start?

One flat price per company. The founding ladder: the first 25 businesses pay $29 a month for life, the next 50 pay $49 for life, the next 100 pay $59 locked for 12 months, and list price is $79 (Solo: every feature, up to 5 users).

Billing starts the day you finish onboarding (setup wizard complete and your first job on the board). There is no free period: at these prices, the first month is the trial, and your first 30 days are money-back, no questions asked. Applying costs nothing, and there is no card at the application step.

What is included in the price?

Everything. Every feature we ship, up to 5 users (your price never changes when you hire), your business phone number, the carrier registration paperwork and fees, and your texting and calling: up to 1,500 texts and 500 voice minutes a month. No per-user fees, no add-on tiers, no usage bills.

If you regularly send more than that, we reach out and figure it out together. The price does not change behind your back.

What happens when the 25 founding spots fill?

The rate steps up to the next rung: 50 spots at $49 a month for life, then 100 at $59 locked for 12 months, then the $79 list price. Each wave locks its own rate. The ladder only goes up, and a filled wave never reopens.

What does "for life" actually mean?

"For life" means as long as your subscription stays active without a 30-day payment lapse, and as long as Service Anchor continues to operate the platform. If you cancel for more than 30 days and come back later, you rejoin at whatever rung the ladder is on then.

We cannot promise the company exists forever. We can promise that for as long as Service Anchor exists and you keep your subscription active, your founding rate is locked. The legal language lives in our Terms of Service under the Founding Member Program section.

Do you process payments from my customers? What does it cost?

Yes. Your customers pay you through Stripe, and the money lands in your own connected account. Card processing is 3.5% + $0.30 per transaction. That covers Stripe's processing and our 0.6%, and that 0.6% is part of how the subscription stays under $80. We would rather tell you where the margin is than hide it in add-ons.

Product
Is the software stable enough to run my business?

Absolutely. "Beta" does not mean "broken." It means we are still actively adding features and refining the design based on user feedback. The core functions (scheduling, invoicing, customer management, texting, calling) are fully operational and secure.

Can I control what my technicians see in the app?

Yes. Service Anchor has distinct user roles and permissions. Field technicians see exactly what they need to do the job (schedules, job notes, addresses), and you can restrict them from seeing sensitive business data like total revenue, pricing, or admin settings.

Service Anchor needs my EIN or SSN to set up texting. Where does it go?

Mobile carriers require a business Tax Identifier (EIN, or SSN for sole proprietors) for A2P 10DLC business registration before your texts can be delivered. There is no path around this at the carrier level, but we built the data flow to keep your Tax ID out of our systems.

You enter it once during texting setup. We forward it directly to the carrier registry and do not write it to our databases. Only the last four digits stay on your account so you can recognize which Tax ID is on file. The registration fees are on us. The full description is in our Privacy Policy under "Information you provide directly" and "Data retention."

Do you have a mobile app?

Not yet. A dedicated mobile app is currently in development. In the meantime, the platform is fully mobile-responsive and installable as a web app on iOS or Android home screens. Your technicians can log in via their phone or tablet browser to access schedules, update job statuses, and view customer details without downloading anything.

Beta Program
What if I need a feature that you do not have yet?

We want to build it. The roadmap during beta is driven by you. Submit feature requests directly through the dashboard, and we prioritize updates based on what real operators actually need.

Last call before the 25 spots close

Lock the founding rate before it's gone for good.

The first 25 businesses to finish onboarding keep $29 a month for life, everything included: every feature, your business line, texting and calling. The next wave pays $49, the one after $59, and list is $79. The ladder only goes up.

Claim my founding spotBook a 20-minute call
Everything included. 90-second setup. 30-day money-back.