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Effective date: April 19, 2026Last updated: August 4, 2026

These SMS Terms govern text messaging through services provided by Develop Digital Media, LLC doing business as Service Anchor (“Service Anchor,” “we,” “us,” or “our”). They apply to messages we send directly, and to messages sent by businesses that use the Service Anchor platform (the “Platform”) to communicate with their own customers.

These SMS Terms apply whenever text messages are sent to you through the Platform. Receiving texts is optional and is never required to get service; how consent is asked and confirmed is described in section 7.

1. Who sends the messages

Service Anchor is a software platform used by home service businesses, including junk removal, hauling and cleanout, dumpster rental, moving, pressure washing, gutter cleaning, tree service, and HVAC. Two kinds of SMS may reach you through the Platform.

(a) Messages from a business that uses Service Anchor. When you book a service or share your phone number with one of these businesses, the messages you receive are sent by that business through the Platform. Depending on where the business is in its carrier registration, those messages come from one of two kinds of numbers. While a business is getting started on Service Anchor (for example, during its trial), messages are sent from a phone number in Service Anchor’s managed number pool. Pool numbers belong to Develop Digital Media, LLC d/b/a Service Anchor and operate under Service Anchor’s own brand registration with The Campaign Registry, and every message sent from them identifies the business by name (for example, “Big Dog Junk Removal via Service Anchor:”). Once a business completes its own A2P 10DLC registration with The Campaign Registry, its messages are sent from a phone number registered to that business under its own brand. In both cases, the business is responsible for the content of the messages it sends. Service Anchor operates the registrations and delivers the messages but does not control the content of individual messages.

(b) Messages from Service Anchor directly. If you sign up for Service Anchor as a business owner, request early access, or otherwise interact with us directly, we may send you account-related and product-related SMS from a phone number registered to Service Anchor.

In both cases, SMS is delivered through Twilio, Inc., our SMS subprocessor.

For business users connecting SMS through the Platform, mobile carriers require us to register your business Tax Identifier (EIN, or SSN for sole proprietors without an EIN) with The Campaign Registry. That identifier is forwarded to Twilio for the registration and is not retained by Service Anchor in its full form. We retain only the last four digits and an opaque Twilio reference identifier. See our Privacy Policy at getserviceanchor.com/privacy-policy for the full description.

2. What messages you may receive

When a business uses Service Anchor to communicate with you, you may receive:

If you sign up for Service Anchor as a business owner, you may also receive:

Message frequency varies. A typical service booking generates 1 to 10 messages.

3. Message and data rates

Message and data rates may apply according to your mobile carrier. Service Anchor does not charge you for SMS messages, but your carrier may charge you for sending or receiving texts.

4. How to stop receiving messages

You can opt out of SMS at any time by replying STOP to any message. You will receive one confirmation message acknowledging your opt-out, after which SMS to your number from the same sender will stop.

Opt-out requests are honored platform-wide. Once your number replies STOP to a message sent through Service Anchor, future messages to that number from the same sending brand are blocked across all campaigns on that brand, regardless of which business or use case the message belonged to.

For help, reply HELP to any message. You can also contact the business directly, or contact Service Anchor at support@getserviceanchor.com.

5. Supported carriers

SMS through the Platform is supported by all major US carriers, including AT&T, T-Mobile, Verizon, US Cellular, and most regional carriers. Carriers are not liable for delayed or undelivered messages.

6. Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers are not sold. Phone numbers and message content are processed in accordance with our Privacy Policy at getserviceanchor.com/privacy-policy.

When a business that uses Service Anchor sends you SMS, that business is the controller of your information. Service Anchor processes your phone number and message data on the business’s behalf to deliver the message. To exercise privacy rights related to messages from a business, contact that business directly. For privacy rights relating to Service Anchor’s own processing, email privacy@getserviceanchor.com.

Businesses that use Service Anchor ask their customers for permission before sending text updates through the Platform. Agreeing to receive texts is optional. It is never a condition of getting a quote, booking a job, or purchasing any product or service; you receive the same service either way. If you agree, the first message you receive includes a written confirmation that you are subscribed to job updates, along with opt-out instructions. How businesses ask, and the exact confirmation message, is published at getserviceanchor.com/sms-consent.

If you provide your mobile phone number to Service Anchor directly (for example, when signing up as a business owner), you choose whether to receive SMS through an optional checkbox at signup. The checkbox is unchecked by default, and signup completes whether or not you check it.

You may revoke consent at any time by replying STOP to any message.

8. Updates to these Terms

We may update these SMS Terms from time to time. The “Last updated” date at the top reflects the latest revision. Material changes will be posted on this page at least 30 days before they take effect.

9. Contact

Questions about these SMS Terms?

Develop Digital Media, LLC d/b/a Service Anchor
80 Rainey St., Unit 3506
Austin, TX 78701
Email: support@getserviceanchor.com
Privacy requests: privacy@getserviceanchor.com

Have Questions

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Billing & Pricing
What does it cost, and when does billing start?

One flat price per company. The founding ladder: the first 25 businesses pay $29 a month for life, the next 50 pay $49 for life, the next 100 pay $59 locked for 12 months, and list price is $79 (Solo: every feature, up to 5 users).

Your first 14 days are free. You put a card on file at signup, and nothing is charged until day 14. If you never start using the app, we pause your account instead of charging you. After your first charge, your first 30 days are money-back, no questions asked.

What happens at the end of the 14-day trial?

If you are using the app, your card is charged $29 on day 14 and your founding rate locks for life. If you signed up but never got going, we pause your account instead of charging you: no charge, and your setup is saved if you come back.

Need more time? Every trial can be extended once, by 7 days. And nothing is a surprise: we email you on day 11, and the app shows your exact charge date. Cancel is one click in settings, no call required.

What is included in the price?

Everything. Every feature we ship, up to 5 users (your price never changes when you hire), your business phone number, the carrier registration paperwork and fees, and your texting and calling: up to 1,500 texts and 500 voice minutes a month. No per-user fees, no add-on tiers, no usage bills.

If you regularly send more than that, we reach out and figure it out together. The price does not change behind your back.

What happens when the 25 founding spots fill?

The rate steps up to the next rung: 50 spots at $49 a month for life, then 100 at $59 locked for 12 months, then the $79 list price. Each wave locks its own rate. The ladder only goes up, and a filled wave never reopens.

Starting a trial reserves your spot: it is held through your trial and confirmed by your first charge. If you cancel or your account pauses, the spot goes back in the pool.

What does "for life" actually mean?

"For life" means as long as your subscription stays active without a 30-day payment lapse, and as long as Service Anchor continues to operate the platform. If you cancel for more than 30 days and come back later, you rejoin at whatever rung the ladder is on then.

We cannot promise the company exists forever. We can promise that for as long as Service Anchor exists and you keep your subscription active, your founding rate is locked. The legal language lives in our Terms of Service under the Founding Member Program section.

Do you process payments from my customers? What does it cost?

Yes. Your customers pay you through Stripe, and the money lands in your own connected account. Card processing is a flat 3.5% + $0.30 per transaction: every card type, one rate, no monthly minimums, no surcharges.

Product
Is the app done, or still being built?

It is built and running. The pipeline, scheduling, estimates, invoicing, payments, and texting and calling all work today. The core is stable and secure; this is a working product, not a preview.

What "beta" means here is that the roadmap is still moving fast, and founding members steer it: feature requests go straight to the founder, and we prioritize what real operators ask for. You are shaping the product, not waiting for it.

Who is Service Anchor built for?

Home-service operators running 1 to 5 trucks: junk removal, moving, pressure washing, and 5 more trades with pre-configured setups. If you are quoting jobs, dispatching a small crew, and chasing invoices from your phone, this was built for you.

It replaces the spreadsheet-plus-texts-plus-paper system, or a bigger CRM that charges for every tech you add. It is not built for franchises or 20-truck enterprises, and we would rather tell you that now.

How is Service Anchor different from other CRMs?

Two ways. First, one board runs the whole job: lead, quote, schedule, invoice, paid. When a quote is accepted the job is created. When the job is done the invoice exists. When it is paid, the review request goes out. You never drag a card or re-type a thing.

Second, the price is flat. Everything is in the one plan: texting, calling, the follow-up suite, every user up to 5. No add-ons, no per-tech fees, one number.

Can I control what my technicians see in the app?

Yes. Service Anchor has distinct user roles and permissions. Field technicians see exactly what they need to do the job (schedules, job notes, addresses), and you can restrict them from seeing sensitive business data like total revenue, pricing, or admin settings.

Service Anchor needs my EIN or SSN to set up texting. Where does it go?

Mobile carriers require a business Tax Identifier (EIN, or SSN for sole proprietors) for A2P 10DLC business registration before your texts can be delivered. There is no path around this at the carrier level, but we built the data flow to keep your Tax ID out of our systems.

You enter it once during texting setup. We forward it directly to the carrier registry and do not write it to our databases. Only the last four digits stay on your account so you can recognize which Tax ID is on file. The registration fees are on us. The full description is in our Privacy Policy under "Information you provide directly" and "Data retention."

Do you have a mobile app?

Not a native app from an app store, and we are not going to promise you a date for one. What you have today installs to an iOS or Android home screen like an app, so your crew logs in from a phone or tablet browser to see schedules, update job statuses, and pull customer details with nothing to download.

Setup itself belongs on a computer. A tablet or computer is the office, where you set things up and run the operation, and your phone is the field.

Can I set up on my phone?

Sign up from your phone, sure. Then set it up from your computer. Service Anchor works like your business does: a tablet or computer is the office, where you set up and run the operation, and your phone is the field, for calls, texts, and today's jobs. Give it about 10 minutes to start.

Beta Program
What if I need a feature that you do not have yet?

We want to build it. The roadmap during beta is driven by the people running on it. Tell us what you are missing and it goes straight to the founder, and we prioritize what real operators actually ask for.

Last call before the 25 spots close

Lock the founding rate before it's gone for good.

Free for 14 days. Then $29 a month, locked for life, for the first 25, everything included: every feature, your business line, texting and calling. The next wave pays $49, the one after $59, and list is $79. The ladder only goes up.

Start free trialBook a 20-minute call
Everything included. 90-second setup. 30-day money-back.