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Everything included·$29/mo founding spot·locked for life·Claim →$29/mo founding spot →

Effective date: April 19, 2026Last updated: June 15, 2026

This Refund and Cancellation Policy applies to services provided by Develop Digital Media, LLC doing business as Service Anchor (“Service Anchor,” “we,” “us,” or “our”). It explains how subscription billing works, what is and is not refundable, how to cancel, and what happens to your data after cancellation.

This Policy is incorporated by reference into our Terms of Service at getserviceanchor.com/terms-of-service. Capitalized terms not defined here have the meanings given in the Terms of Service.

1. Platform Subscription Fees

Billing start. Platform subscription fees are billed monthly in advance, beginning the day you complete onboarding, which is the day you place a valid payment method on file during onboarding (after the founding call). There is no separate free or trial period.

30-day money-back. If you cancel within thirty (30) days of your first subscription charge, we will refund all platform subscription fees paid to date, no questions asked. Request the refund at billing@getserviceanchor.com or through in-app cancellation within that window.

After the first 30 days. Platform subscription fees are not refundable for partial months. If you cancel mid-month, you retain access to the Service through the end of the current billing period, and no further charges accrue. We do not pro-rate refunds for unused days within a billing period. Subscriptions automatically renew at the end of each billing period unless canceled.

Founding Members. Founding-wave pricing (per the founding ladder stated at the time you joined, e.g. $29.00 per month for the first wave) follows the same monthly billing, money-back, and cancellation rules. Founding Member status requires an active subscription without an interruption greater than 30 days. If you cancel and remain canceled for more than 30 days, you forfeit Founding Member status and any subsequent subscription is at the then-current published price.

2. Included Texting and Calling

Your subscription includes a business phone number, the A2P 10DLC carrier registration (Brand registration and Campaign vetting, which Service Anchor pays on your behalf), Campaign hosting, and texting and calling usage up to the plan allotment (currently 1,500 SMS segments and 500 voice minutes per month, with one phone number). These items carry no separate charge to you, so there is nothing to refund and no usage invoice to dispute.

If your sending regularly exceeds the plan allotment, we will contact you to discuss options. We do not bill overage automatically, and your subscription price does not change without your agreement.

If Service Anchor ever introduces separately billed communication items, their refund terms will be disclosed on an in-app authorization screen before any charge.

3. Reserved

This section is intentionally reserved. (Prior versions of this Policy described pass-through Twilio fees and Pro-tier overage billing; as of June 11, 2026 those charges do not exist: telecom is included in the subscription as described in Section 2.)

4. Carrier Registration Mechanics

Enabling texting requires A2P 10DLC registration with the mobile carriers, using your business Tax Identifier as described in our Privacy Policy. Service Anchor pays the associated registration fees. If a registration is rejected, Service Anchor assists with corrections and refilings at no charge to you.

5. Payments You Receive From Your End Customers

When you use the Service to accept payments from your own customers through Stripe Connect, those payments flow directly from the paying customer to your Stripe-connected account. Service Anchor does not hold those funds and does not process refunds or chargebacks for transactions between you and your end customers.

Refunds, chargebacks, and disputes for transactions between you and your end customers are governed by your own refund policy and by Stripe’s Connected Account Agreement. You issue refunds to your end customers through your Stripe dashboard or through the Service’s invoicing tools. When you refund an end customer, Service Anchor refunds its platform share of the processing fee (currently 0.6% of the transaction) for that refunded transaction; the underlying card-processing portion is governed by Stripe’s terms.

6. How to Cancel

Self-serve cancellation. You may cancel your subscription at any time through the billing section of your account dashboard. Cancellation takes effect at the end of the current billing period. You retain access to the Service through that date and will not be charged for the next billing period.

Cancellation by email. If you are unable to cancel through the dashboard, email support@getserviceanchor.com with the email address on file for your account. We will process the cancellation within two business days and confirm by email.

Founding Members. Cancellation works the same way. As described in Section 1, an interruption of more than 30 days forfeits Founding Member status.

No cancellation fee. We do not charge a cancellation fee. We do not require you to give a reason for canceling, though we appreciate the feedback if you have time to share it.

7. Effect of Cancellation on Your Data

When your subscription is canceled, the following timeline applies to your data, as described in our Privacy Policy at getserviceanchor.com/privacy-policy:

Immediate access end. At the end of your final paid billing period, your access to the Service ends.

90-day soft-delete window. For 90 days after access ends, your data remains in our production systems but is not accessible to you through the Service. During this window, you may request reactivation by contacting support@getserviceanchor.com. Reactivation requires a new active subscription.

Data export. You may request a full export of your data within the 90-day soft-delete window. Email support@getserviceanchor.com with your account email address. Export is provided in a commonly used, structured format. We will fulfill export requests within 30 days.

Permanent deletion. After the 90-day soft-delete window, your data is permanently deleted from our production systems. Backups may retain data for up to 12 additional months before secure destruction, in accordance with our Privacy Policy.

End-customer data. Data you loaded into the Service about your own customers (End-Customer Data, as defined in our Privacy Policy) is deleted on the same schedule. If your end customers contact us directly with privacy requests after your cancellation, we will refer them to you for fulfillment.

8. Chargebacks and Payment Disputes

If you have a billing concern, contact us first at billing@getserviceanchor.com. We respond to billing concerns within two business days and will work with you to resolve the issue, including issuing a refund where one is appropriate under this Policy.

If you initiate a chargeback through your card issuer without first contacting us, we may suspend your account pending resolution. We may also recover from you any chargeback fees we incur as a result of the dispute.

For disputes between you and your end customers (transactions you process through Stripe Connect), see Section 5. Service Anchor is not a party to those transactions and does not arbitrate them.

9. Changes to this Policy

We may update this Policy from time to time. When we make material changes, we will:

  1. Update the “Last updated” date at the top of this Policy.
  2. Post a notice on the Site or send notice to the email address on file for your account at least 30 days before the change takes effect.

Material changes will not retroactively affect refund treatment of fees you paid before the change took effect.

10. Contact

For questions about cancellation, refunds, or billing:

Develop Digital Media, LLC d/b/a Service Anchor
80 Rainey St., Unit 3506
Austin, TX 78701
Billing questions: billing@getserviceanchor.com
General support: support@getserviceanchor.com
Legal notices: legal@getserviceanchor.com

Have Questions

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Billing & Pricing
What does it cost, and when does billing start?

One flat price per company. The founding ladder: the first 25 businesses pay $29 a month for life, the next 50 pay $49 for life, the next 100 pay $59 locked for 12 months, and list price is $79 (Solo: every feature, up to 5 users).

Billing starts the day you finish onboarding (setup wizard complete and your first job on the board). There is no free period: at these prices, the first month is the trial, and your first 30 days are money-back, no questions asked. Applying costs nothing, and there is no card at the application step.

What is included in the price?

Everything. Every feature we ship, up to 5 users (your price never changes when you hire), your business phone number, the carrier registration paperwork and fees, and your texting and calling: up to 1,500 texts and 500 voice minutes a month. No per-user fees, no add-on tiers, no usage bills.

If you regularly send more than that, we reach out and figure it out together. The price does not change behind your back.

What happens when the 25 founding spots fill?

The rate steps up to the next rung: 50 spots at $49 a month for life, then 100 at $59 locked for 12 months, then the $79 list price. Each wave locks its own rate. The ladder only goes up, and a filled wave never reopens.

What does "for life" actually mean?

"For life" means as long as your subscription stays active without a 30-day payment lapse, and as long as Service Anchor continues to operate the platform. If you cancel for more than 30 days and come back later, you rejoin at whatever rung the ladder is on then.

We cannot promise the company exists forever. We can promise that for as long as Service Anchor exists and you keep your subscription active, your founding rate is locked. The legal language lives in our Terms of Service under the Founding Member Program section.

Do you process payments from my customers? What does it cost?

Yes. Your customers pay you through Stripe, and the money lands in your own connected account. Card processing is 3.5% + $0.30 per transaction. That covers Stripe's processing and our 0.6%, and that 0.6% is part of how the subscription stays under $80. We would rather tell you where the margin is than hide it in add-ons.

Product
Is the software stable enough to run my business?

Absolutely. "Beta" does not mean "broken." It means we are still actively adding features and refining the design based on user feedback. The core functions (scheduling, invoicing, customer management, texting, calling) are fully operational and secure.

Can I control what my technicians see in the app?

Yes. Service Anchor has distinct user roles and permissions. Field technicians see exactly what they need to do the job (schedules, job notes, addresses), and you can restrict them from seeing sensitive business data like total revenue, pricing, or admin settings.

Service Anchor needs my EIN or SSN to set up texting. Where does it go?

Mobile carriers require a business Tax Identifier (EIN, or SSN for sole proprietors) for A2P 10DLC business registration before your texts can be delivered. There is no path around this at the carrier level, but we built the data flow to keep your Tax ID out of our systems.

You enter it once during texting setup. We forward it directly to the carrier registry and do not write it to our databases. Only the last four digits stay on your account so you can recognize which Tax ID is on file. The registration fees are on us. The full description is in our Privacy Policy under "Information you provide directly" and "Data retention."

Do you have a mobile app?

Not yet. A dedicated mobile app is currently in development. In the meantime, the platform is fully mobile-responsive and installable as a web app on iOS or Android home screens. Your technicians can log in via their phone or tablet browser to access schedules, update job statuses, and view customer details without downloading anything.

Beta Program
What if I need a feature that you do not have yet?

We want to build it. The roadmap during beta is driven by you. Submit feature requests directly through the dashboard, and we prioritize updates based on what real operators actually need.

Last call before the 25 spots close

Lock the founding rate before it's gone for good.

The first 25 businesses to finish onboarding keep $29 a month for life, everything included: every feature, your business line, texting and calling. The next wave pays $49, the one after $59, and list is $79. The ladder only goes up.

Claim my founding spotBook a 20-minute call
Everything included. 90-second setup. 30-day money-back.